Support & FAQ

Dispatches reads your card through the iOS Files system, so the card needs to be mounted and reachable in Files first.

1. Plug the card in (via a Lightning/USB-C card reader) and give iOS a second to mount it.
2. In Dispatches, start an import and when the file picker opens, browse to and select the root of the card — not a single subfolder — so the app can scan the whole card.
3. If it still doesn't appear, open Apple's Files app and confirm the card shows up there. If Files can't see it, the issue is the reader or the card, not Dispatches.

That's expected. Photos in your iPhone's photo library don't carry star ratings — Apple's Photos app doesn't store the 1–5 star ratings that camera files do. So when you import from the photo library and filter by stars, there's nothing to match.

Star ratings live in the files written by your camera (or applied in a desktop tool). Import straight from your SD card or a folder and the star filter will work as you expect. For library imports, use Dispatches' own picks and ratings instead.

Your photo image files are never uploaded. AI Event Briefs work from text and photo metadata only.

When online captioning is on and you run an Event Brief, Dispatches sends event details, your typed or dictated notes, calendar context, and photo metadata (filename, time, location, IPTC fields) over an encrypted connection to Google's Gemini service, which returns the draft caption. The actual image bytes stay on your iPhone.

You can turn online captioning off in Settings at any time — the app then drafts captions on-device. See the Privacy Policy for the full breakdown.

RAW files are kept. When you shoot RAW+JPEG, Dispatches keeps the RAW alongside its JPEG as a pair, and you can see the RAW on a photo in Asset Details.

You can filter the grid by file type to work with just RAW or just JPEG, and choose what gets delivered when you send. Dispatches files and captions your photos — it isn't a RAW develop tool, so keep your editor for actual RAW processing.

Open the delivery panel for that send. Each item shows its status, and any that failed can be retried right there — you don't have to start the whole send over.

Failures are usually the destination, not the app: a wrong FTP host/username/password, a server that's down, or a dropped connection. Double-check the destination's settings, confirm you have signal, and retry the stragglers. Delivery to third-party servers depends on those servers being available, which is outside the app's control.

Subscriptions are billed by Apple, so you cancel through Apple:

1. Open the iOS Settings app and tap your name at the top.
2. Tap Subscriptions.
3. Select Dispatches and tap Cancel Subscription.

Cancel at least 24 hours before your renewal date to avoid the next charge. You keep access until the end of the period you've already paid for. Refunds are handled by Apple. See the Terms of Service for details.

Your subscription includes 50 AI Event Briefs every month (one brief = one AI captioning run over a batch). The allowance resets each billing period.

If you need more in a busy month, you can buy optional credit packs from inside the app. Packs are consumable top-ups — they don't change your monthly subscription. You can always keep working with on-device captioning at no AI cost.

Dispatches is an iPhone app and targets iOS 26. It works with the SD cards and cameras you already carry, using a card reader connected to your iPhone. There is no iPad, Mac, web, or Apple Watch version at this time.